Job Summary:
We are seeking a skilled Salesforce Administrator to manage and optimize Salesforce instance. The successful candidate will be responsible for configuring and maintaining the platform, integrating third-party applications, and translating business requirements into effective Salesforce solutions. This role requires collaboration with various stakeholders to ensure user adoption, data integrity, and system performance.
Must Have Skillsets (Mandatory):
- Salesforce Administration: Minimum 5+ years of experience managing Salesforce environments, including sandbox management.
- User Management: Experience in user setup, roles, profiles, permissions, and public groups.
- Configuration Changes: Proficient in implementing Salesforce configuration changes including Flow, custom objects, fields, dashboards, and reports; exposure to root cause analysis (RCA) for production issues.
- Integration Experience: Familiarity with third-party applications such as DocuSign and Nintex Drawloop for document generation and automation.
- Reporting and Analytics: Ability to design and implement complex reports and dashboards to provide business insights.
- Data Management: Experience in data governance, cleansing, deduplication, and migration to maintain data integrity.
- Communication Skills: Excellent written and verbal communication skills.
- Salesforce Certifications: Admin Certification is mandatory; Advanced Admin and Developer certifications preferred.
Good to Have Skillsets (Optional):
- Experience with Additional Clouds: Hands-on experience with Sales Cloud, Service Cloud, or Marketing Cloud.
- User Training: Ability to develop user training materials and conduct training sessions.
- Proactive Improvement: A proactive attitude toward platform enhancements and best practice implementations.
- Technical Solution Proposals: Skill in gathering requirements and proposing technical solutions.
- Understanding of Security Models: Knowledge of Salesforce sharing rules, roles, and organization-wide defaults (OWD).
Qualifications and Experience:
- Education: Bachelor’s degree in a related field preferred.
- Experience Level: 1-2 years for junior roles; 5+ years for senior roles.